Troubleshooting

Windows SmartScreen says "Windows protected your PC"#

SmartScreen warns about executables it has not seen often. First verify the file against the SHA-256 on the download page (see Running DUXAC.exe). If it matches, choose More info, then Run anyway. Production releases are meant to be Authenticode-signed; an unsigned build triggers this warning more often.

My antivirus blocks or quarantines DUXAC.exe#

A program that enumerates processes, reads execution history and inspects memory looks unusual to antivirus heuristics. Verify the SHA-256. Do not disable your antivirus and do not add broad exclusions for DUXAC; the scanner itself flags Defender exclusions in user folders. If your antivirus keeps blocking a verified file, tell the community's staff.

"PIN invalid"#

The PIN is wrong, already used or expired. Ask the staff member for a new one. Letters are not case-sensitive and the dash is optional.

"Scanner outdated" or the scanner asks for an update#

The current checks need a newer scanner. Download the current version from the download page.

"License inactive"#

The community's DUXAC license is suspended, expired or revoked. Staff need to resolve this with the DUXAC team; players cannot do anything about it.

The result came back "inconclusive"#

Usually the scan ran without administrator rights, so execution-history and memory checks were skipped and coverage was too low for clean. It can also mean that the scanner's integrity could not be established (debugger, hooks, unofficial build). Ask the player to run it again and choose Restart as administrator.

The scan expired#

The player did not enter the PIN, answer the consent screen or finish the scan in time, or lost the connection for longer than the deadline. Create a new scan.

A finding looks wrong#

Findings are indicators, not proof. Check the evidence and the check's false-positive notes in the Checks reference. If it is wrong, mark it as a false positive and set the review status to cleared. If one of your custom signatures causes it, refine or disable the signature.

The dashboard says the API is unreachable#

Check the status page. Scanners retry uploads until the scan deadline, so a short outage does not lose a running scan.